Before ever walking inside the Lee Health Coconut Point location, patients have the option to check in to their appointment—all from the comfort of their home. “Early check-in means if you are set up for an appointment, up to seven days before that appointment you can get an email notification telling you to log into MyChart. From there you can go in, sign documents, review your medications, review your allergies, update your address,” explained Nancy Dill, a business systems analyst with Lee Health.
Early check-in can be found on the Lee Health mobile app under MyChart. MyChart can also be used to look up future appointments, request medication refills, check test results, even communicate with your doctor. “Basically eliminating that me calling up and sitting on hold, inconveniencing the doctor, spending a lot of time, I can do all of that through the online portal,” said Jonathan Witenko, another business systems analyst with Lee Health.
After checking in, patients can use the Welcome app from either a kiosk or tablet to let staff know they’ve arrived at their appointment. “This one is strictly for being able to mark yourself as arrived in the system so the staff knows you’re here and they can come out and get you. It tells you what you’re here for, the provider, the time, and the department as well,” said Chad Allen, another business systems analyst with Lee Health.
But if you’re not sure where to go when you arrive—no problem. An app called Wayfinding can get you where you need to go. “Wayfinding is essentially walking directions, turn by turn directions, through the facility. I can start typing up at that top, it will find where they are, and then it will draw a path with an arrow in it and as I walk it will navigate me through the facility,” said Witenko.
Offered in English, Spanish, German, and Creole, the apps are designed to cut wait times and inconvenience, making the experience easier for patients.