September 30, 2017
Guiding Principles: Respect and Compassion
Respect, excellence, compassion and education: These are the four values that Lee Health has adopted to guide everything we do every day and night to achieve our mission. I would like to focus on two of these values: respect and compassion.
Respect: We respect you, your life and your health care choices. We respect one another as colleagues, caregivers and people.
This value statement speaks to our mission of being a trusted partner. As we look at ourselves and our health system as a more collaborative, patient-centered, value-based system, we see that we are no longer simply telling patients what to do. Rather, we are partnering with our patients to empower them, to give them the information and resources they need to live a healthier life. We are also partnering with each other to ensure the most comprehensive, synergistic approach to our operations and care delivery. Mutual respect is the key component to being an effective partner.
Compassion: We care for your family like our own. We truly embody, “caring people, inspiring health.”
Compassionate care goes beyond the technical aspects of delivering care. It really is about making that human connection. It is remembering that the person lying in the bed or coming in to the office for an appointment is more than a diagnosis, a condition or a procedure. Compassionate care is recognizing that each patient, and our colleagues, deserves dignity and respect.
Janet Memoli, RN shared how she cares for patients in the skilled nursing unit at Lee Memorial Hospital. “I am honored to serve and help geriatric patients,” she says. “These are people’s fathers, mothers and grandparents who have worked all of their lives to give their children and grandchildren a better life.”
Janet also added that she is interested in mental health and takes it upon herself to read studies that highlight the importance of caring for patients’ psychiatric needs. “Geriatric psychiatry is not all about dementia,” she says. “It is about the patient who is so depressed because of a recent loss that they have trouble getting out of bed every day or they are so anxious about the next procedure that they need a helping hand. The families need a helping hand, too, to cope with their loved one’s situation. I try to live out the Lee Health mission every day whether I am with patients and their families or reading new information that I can bring back and share with other nurses and incorporate into the work I do as a nurse.”
Lee Health is proud to have team members like Janet, and we appreciate her sharing her commitment to our mission. In doing so, she also illustrated our guiding principles of respect and compassion.
Yours in Health,
Larry Antonucci, M.D., MBA
President & CEO, Lee Health
Thank you for your support. Together we are Caring People. Inspiring Health.