You may be a patient here, but you're an individual first. Accordingly, we make every effort to protect your needs and rights.


Your Rights

You Have the Right to Expect:

  • Information and answers to questions about pain and pain relief.
  • Assurance that staff cares about a patient's pain and pain relief.
  • A quick response from medical staff when pain is reported.
  • The best available pain relief treatments.
  • Accessibility to a pain consultation service if necessary.
  • A sense that complaints of pain are believed by one's doctor or nurse.

Non-Discrimination Statement

Lee Health supports and follows a non-discrimination philosophy against persons in its admission and services.

Lee Health provides patient care in a diverse, inclusive and respectful healthcare environment where quality and equity, patient safety, respect and dignity, and excellence in service are valued and essential to our care.

Lee Health offers its services, benefits, facilities, and care to all individuals and does not deny nor exclude or discriminate against any person on the ground of race, color, gender, religion, national origin, disability, age, genetic information, gender identity, sexual orientation, veteran’s status or any other basis protected by applicable federal, state or local law in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, and in staff and employee assignments to patients.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, regulations of the U.S Department of Health and Human Services issued pursuant to these three statutes at Title 45 Code of Federal Regulations Parts 80, 84, and 91.

Additionally, in accordance with Section 1557 of the Patient Protection and Affordable Care Act of 2010, 42 U.S.C. § 18116, Lee Health does not exclude, deny benefits to, or otherwise discriminate against any person on the ground of sex (including gender identity) in admission to, participation in, or receipt of the services and benefits under any of its health programs and activities, and in staff and employee assignments, whether carried out by Lee Health directly or through a contractor or any other entity with which LMHS arranges to carry out its programs and activities.

The System Director of Diversity and Patient Care Civil Rights has been designated to coordinate the efforts of Lee Health to comply with Section 1557. To read Lee Health’s Section 1557 Grievance Procedure please click the link below:

(Link: http://www.leehealth.org/customerservice/pdf/LeeHealth_1557_Grievance_Procedure.pdf)

If you would like to contact the System Director of Diversity and Patient Care Civil Rights please call the compliance hotline at 877-807-5647 or email at compliance@leehealth.org.

The Compliance Hotline is a toll-free number, staffed and run by an outside company (Global Compliance Services, Inc.), dedicated to the confidential reporting of serious concerns relating to known or suspected violations of laws, regulations, and patient care civil rights. Lee Health proudly employs and partners with a diverse group of highly skilled medical professionals. Patients and families are advised that the assignment of a medical professional is based on the experience with the type of care needed, the severity of the condition, and medical specialization so that the best possible clinical outcome can be achieved.

As part of our commitment to dignity and respect for all people and in compliance with Title VII of the Civil Rights Act of 1964, Lee Health does not assign or reassign providers or patient care staff based solely on race, ethnicity, religion, color, national origin, language, age, gender, sexual orientation, gender identity or expression, disability, or other protected characteristics under the law. If you have any questions or concerns about the policy, please contact the office of Diversity and Patient Care Civil Rights at 877-807-5647.


Your Responsibilities

  • A patient is responsible for providing to his or her health care provider, to the best of his or her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to his or her health.
  • A patient is responsible for reporting unexpected changes in his or her condition to his or her health care provider.***
  • A patient is responsible for reporting to his or her health care provider whether he or she comprehends a contemplated course of action and what is expected of him or her.
  • A patient is responsible for following the treatment plan recommended by his or her health care provider.
  • A patient is responsible for keeping appointments and, when he or she is unable to do so for any reason, for notifying the health care provider or health care facility.
  • A patient is responsible for his or her actions if he or she refuses treatment or does not follow the health care provider's instructions.
  • A patient is responsible for assuring that the financial obligations of his or her health care are fulfilled as promptly as possible.
  • A patient is responsible for following health care facility rules and regulations affecting patient care and conduct.

  • * This includes a response to reports of pain.
  • ** Lee Health does not discriminate against a patient's right to impartial medical treatment or accommodations regardless of the type of disability.
  • *** This includes reporting perceived risks in his or her care.


We Care When It Hurts at Lee Health:

We believe that pain control is an important part of patient care. We are committed to creating a partnership with each patient for effectively managing pain. All of our staff have been trained to assist in finding the most effective treatment possible for pain.


Tell Us How Are We Doing?

Lee Health wants to know about your patient experience. Your feedback, good or bad, is very important to us.

If you have a compliment that you would like to give us about your patient experience; we couldn't be happier. Please tell us the facility in which you were treated, the name of those who cared for you, and any other details that made your stay more satisfactory. We will happily share your compliment with our staff.

We encourage you to write or call the guest service manager at the hospital of your stay. Our patient coordinator is there to assist you.

  • Cape Coral Hospital
  • 636 Del Prado Boulevard
  • Cape Coral, FL 33990
  • 239-424-3820
  • Main hospital number: 239-424-2000

  • Gulf Coast Medical Center
  • 13681 Doctors Way
  • Fort Myers, FL 33912
  • 239-343-0401
  • Main hospital number: 239-343-1000

  • HealthPark Medical Center
  • 9981 S. HealthPark Drive
  • Fort Myers, FL 33908
  • 239-343-5210
  • Main hospital number: 239-343-5000

  • Lee Memorial Hospital
  • PO Box 2218
  • Fort Myers, FL 33901
  • 239-343-2421
  • Main hospital number: 239-343-2000

If you were not satisfied with your experience or that of a loved one, we want to understand why and improve.

Lee Health has a process for the prompt resolution of patient complaints, (i.e.; any patient concern that could not be resolved immediately by the staff present). We ask that you provide a formal, written or verbal account of a concern(s) affecting you, as a patient, or on behalf of a patient. Our goal is to address all complaints in a timely, fair and consistent manner and to meet the patients' reasonable expectations of care and service.

You may also register a complaint with the following state agency directly, regardless of whether you use our complaint process. If you have a complaint against a hospital or ambulatory surgical center, file it by phone. Call the Hospital and Outpatient Unit complaint hotline toll-free at 1-888-419-3456. You may also write to:

  • Agency For Health Care Administration
  • Hospital and Outpatient Unit
  • 2727 Mahan Drive, Mailstop 31,
  • Tallahassee, FL 32308

If you have a complaint against a physician, call 1-888-419-3456 to request a practitioner complaint form. You also can download the form at the Florida Department of Health website. Or, mail your request for the form to:

  • Florida Department of Health
  • Consumer Services Unit
  • 4052 Bald Cypress Way, Bin C-75,
  • Tallahassee, FL 32399-3275


Safety Concerns

If an individual has any concerns about patient care and safety that have not been resolved through the hospital's Complaint Resolution Process or Hospital Management the public may also contact DNV GL by either calling 866-496-9647 or e-mailing hospitalcomplaint@dnvgl.com. The public is encouraged to try to resolve their concerns through the hospital first.

Medicare/Medicaid patients with concerns about quality of care or premature discharge can contact:

  • FMQAI (Florida Medical Quality Assurance, Inc.)
  • 5201 W. Kennedy Blvd. Suite 900
  • Tampa, FL 33609-1812
  • Phone: 1-800-844-0795


General Information About Your Hospital Stay

Should you need information about or have questions pertaining to your hospital stay, please call the hospital where you are or were a patient, at these numbers:

  • Cape Coral Hospital ....................... 239-424-2000
  • Gulf Coast Medical Center ............. 239-343-1000
  • HealthPark Medical Center ............ 239-343-5000
  • Lee Memorial Hospital ................... 239-343-2000