Patient and Visitor We recognize that communication between our hospital team and patients is vital to providing health care services. Should you need language assistance, please let your nurse know.

Additionally, this patient guide is available in Spanish, German and French.

Ayuda Con El Idioma

Nosotros reconocemos que la comunicación entre el equipo del hospital y los pacientes es vital mientras se proveen los servicios del cuidado de la salud. Si usted necesitara ayuda con el idioma, por favor, déjele saber a su enfermero(a).

Además, esta guía para el paciente está disponible en español, alemán y francés.

Sprachhilfe

Wir sind uns bewusst, dass Kommunikation zwischen unserem Spitalpersonal und den Patienten als Bestandteil des Gesundheitspflegedienstes von aeusserster Wichtigkeit ist. Sollten Sie Sprachhilfe benoetigen, lassen Sie dies bitte unsere Pfleger wissen.

Zusaetzlich ist dieser Patientenfuehrer auf deutsch, franzoesich und spanisch verfuegbar.

Assistance en Langues

Nous reconnaissons que la communication entre notre équipe d'hôpital et les patients est vital pour fournir des soins de santé. Au cas où vous aurez besoin d'assistance en langues, s'il vous plaît, faites-le savoir à votre infirmière. En plus, ce guide pour patients est disponible en français, allemand et espagnol.


Language Services

Lee County has a growing diverse population, including visitors and part-time residents from around the world and a large Limited English Speaking population and a growing Deaf community. In keeping with our mission, the Diversity office provides Language Services at Lee Health, all at no cost to our patients.

The importance of providing language services and culturally sensitive care is great. Cultural and language barriers can affect the delivery and the safety of patient care. Lee Health understands the importance of providing culturally competent care to our patient community. Therefore, Lee Health provides onsite language accessibility for all patients so that they can participate fully in their healthcare and in the healthcare of their loved ones.

Lee Health has on-site qualified staff interpreters and Dual Role Interpreters in Spanish and Haitian Creole at all hospital locations that are trained and understand the social and cultural needs of our patients. We also provide phone interpretation service with over 170 available languages and video remote interpreting (VRI) that provide American Sign Language and 24 additional languages. Telephonic and video remote interpreting services in American Sign Language are available, 24 hours a day 7 days a week. In addition, we also provide through contracted services on-site interpretation in American Sign Language. In case of the unavailability of an on-site interpreter, telephone interpreting is available for spoken languages, and video remote interpreting is available for American Sign Language and most spoken languages.

Lee Health will ensure to make every reasonable effort to provide qualified interpretation services or other methods of communication available at no cost to our limited English proficient, non-English proficient, blind, or visually impaired, deaf, or hard of hearing individuals and their companions.


Frequently Asked Questions

How do I get an interpreter?

When scheduling your hospital appointment or service, please let us know that you need an interpreter. In the Emergency Department please inform the hospital staff that you need an interpreter as soon as you arrive.

Is it ok if I use my relative or friend as my interpreter?

We want your friend, family member and or companion to be there to support you during your time at Lee Health but not to act as your interpreter. For Spanish, Haitian Creole and American Sign Language, we can provide qualified interpreters who are experienced in medical settings. For other languages, we will do our best to obtain qualified interpreters in the language you best understand. Conversations between you and your care provider will be kept confidential.

How much does it cost to have an interpreter?

There is no cost to the patient or the patient's family and or companion for Lee Health interpreting services. This includes the use of any interpreting equipment, VRI and telephonic interpreting for spoken languages.