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Simplifying your Coconut Point Appointment: February 10, 2019

From directions to early check-in, Lee Health Coconut Point is equipped to meet all your needs.  “Coming into the hospital and the health system, you want to make that experience as easy as possible. You’re worried about your care, you don’t want to be worried about how do I get to my office or my physician without getting lost three times,” said Jonathan Witenko, a business systems analyst with Lee Health.

To keep you from getting lost, Coconut Point is the first Lee Health facility to offer directions through the Lee Health mobile app. “Once the patient downloads the Lee Health mobile app, inside it, there is a link for directions. If they’re starting at home, they can navigate to a facility, but then specific to Coconut Point, we said we want to navigate inside the facility,” explained Witenko.

Once inside the facility, patients can use a standing kiosk or tablet to check in. The welcome app notifies staff that you have arrived at your appointment. “The goal is to allow patients to be able to feel like they’re involved with their check-in process, hopefully, cut down on some wait times, as well as entertain the patient a little bit,” said Chad Allen, another business systems analyst with Lee Health.

Located throughout the facility in English, Spanish, German, and Creole, the Welcome check-in allows patients to update their personal information, review medications, and insurance, and sign medical documents.

“We’re trying to expand as much technology as we possibly can and take as much opportunity as we can to help patients get through the workflow here,” Allen said.

After their appointment, patients can stay in touch with their physician through MyChart—a mobile app that can be used to find out about upcoming appointments, medication refills, and test results. Just a few ways health experts are using technology to make each appointment a little easier for patients.

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