Quality of Care Statement
Any physician who has a concern regarding the safety or quality of care provided in the hospital may report these concerns to a Unit Supervisor, Director, Risk Management, Corporate Compliance or the DNV. Lee Memorial Healthcare System (LMHS) demonstrates our commitment to reporting of safety or quality concerns by taking no retaliatory disciplinary action against physicians who report safety or quality concerns.
Lee Health has replaced The Joint Commission with DNV as its formal accrediting agency. DNV, which is fully approved by CMS, DNV’s adherence to ISO continuous quality improvement standards provides guidance to a superior approach to quality. Lee Health is seeking ISO 9001 certification from DNV, and while it does not replace current accreditation requirements, it is a proven quality management system.
What is ISO 9001?
ISO 9001 is used throughout the world in all types of industries as a systematic approach to improving quality by providing consistent service, improving patient satisfaction, and continually improving the organization. Many of the principles of ISO 9001 have already been in place at LMHS. ISO 9001 helps hospitals go to the next level, and to apply a more formal framework for quality that ensures even the smallest act of innovation is captured, shared and consistently applied to the benefit of patients.
By implementing a formal quality management system, we can increase efficiencies, patient satisfaction, internal communication, and increase overall internal satisfaction.