Physician Listening Tours Opened Dialogue
September, 2018 | Larry Antonucci, M.D., MBA President & CEO, Lee Health
Earlier this year, I launched a “Listening Tour” to open the dialogue with all of you. My goal for these sessions was to enhance communication and collaboration, to gauge your opinions, answer your questions, and take note of your observations, insights and ideas. As a former practicing physician in our community, I understand there are silos, certain perceptions and skepticism. But, the changing health care landscape requires us all to work together for positive change, continuous improvement and success.
It is understandable that health systems across the country are feeling anxious about the shift from volume to value, but the value-based care model is our future. For too long, care has been fragmented, expensive and too focused on repairs—that has been the case nationally and locally. But, now with our participation in the Centers for Medicare & Medicaid Services (CMS) Next Generation Accountable Care Organization (ACO) and the Florida Agency for Healthcare Administration Provider Service Network (PSN) for Medicaid beneficiaries, we have the opportunity to work toward the triple aim of health care: improving the patient experience, providing better quality care and outcomes, and lowering the cost of care.
The value proposition is not only beneficial to our patients, but offering and delivering an integrated health care system in our community can help bolster the economy. We know businesses look at health care and education as major decision drivers for location.
The candid conversations left me feeling optimistic for a less fragmented care delivery system that is focused on value; however, change is necessary. A specific conversation from the “Listening Tours” that has stuck with me is one about the need for our health system to have a culture of “yes,” to be open to new ideas and possibilities, and to be more focused on listening. I agree, and I believe that together we have the talent, passion, commitment and services to be the model for care in our country. We are in our infancy right now; we’re crawling, but we will walk and then we will run as long as we stay open, honest and focused.
Though productive, the conversation is not over. I will host additional “Listening Tours,” and we’re launching a confidential medical staff engagement survey on Sept. 12 that will provide us valuable insight into your opinions regarding the services and departments at Lee Health. Keep an eye on your email for a link to the survey—it is coming from GallagherKnowledgeNowKC@AJG.com.
We are open to you, your ideas and suggestions. Through mutual trust, we can overcome the silos and inefficiencies to become the health care system and team our patients and our community deserve.
As always, I welcome your feedback and appreciate your insight. Thank you for all you do.
Yours in Health,
Larry Antonucci, M.D., MBA
President & CEO, Lee Health
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