Learn more about Lee Health PFACs
What is a patient and family advisor?
A patient and family advisor is someone who:
- Wants to help improve quality, safety and the experience Lee Health provides
- Gives feedback based on his or her own experiences as a patient or family member
- Helps us plan changes to improve how we care for patients and families
- Volunteers his or her time (usually at least 1 hour and not more than 4 hours per month)
Patient and family advisors provide a voice that represents patients and their family members who entrust us with their care. They partner with Lee Health physicians, nurses, administrators and team members to help improve the quality of Lee Health’s care for patients and family members.
What do patient and family advisor's do?
If you are an advisor for Lee Health, you can help us in the following ways:
- Share your story. Advisors help by talking about their experiences with members of the Lee Health team and others.
- Participate in discussion groups. Advisors tell us what it’s like to be a patient at Lee Health and help us identify ways we can improve the care and experience we provide.
- Review or help create educational or informational materials. Advisors help review or create materials like forms, health information handouts and discharge instructions. Advisors help us make these materials easier for patients and family members to understand and use.
- Work on short-term projects. We sometimes ask advisors to partner with us in making improvements — for example, helping to plan and design a family resource room.
- Serve on a patient and family advisory council (PFAC). An advisory council discusses and plans changes to improve hospital quality and safety. Members include patients, family members and Lee Health team members.
Why should you become a patient and family advisor?
When you or your family member received care, did you think there were things we could have done better? Do you have ideas about how to make sure other patients and families get the best care possible? At Lee Health, patient and family advisors give us feedback and ideas to help us achieve exceptional safety, quality and experience.
Who can be a patient and family advisor?
You do not need any special qualifications to be an advisor. What’s most important is your experience as a patient or family member. We will provide you with any other training you need.
Is being a patient and family advisor right for you?
Being a patient and family advisor may be a good match with your skills and experiences if you can:
- Speak up and Share suggestions and potential solutions to help improve care for others
- Talk comfortably about your experiences as a patient or as a family member – but also think beyond your own personal experiences
- Proactively talk about both positive and negative care experiences and share your thoughts on what went well and how things could have been done differently
- Work with a diverse group of people who may be different than you
- Intentionally listen to and think about what others say, even when you disagree
- Bring a positive attitude to discussions
- Keep any information you may hear as an advisor private and confidential
For more information about becoming an advisor, please: Email us at PFAC@LeeHealth.org