Kristine Fay, MHA, CMPE
Chief Officer Population Health and Physician Services
Lee Physician Group, physician services and system-wide case management; oncology, neurosciences, primary care service line, Heart & Vascular Institute service lines; development of value-based care models
Kris Fay joined Lee Health in 2012 and has significantly contributed to the success of the health system. Fay was promoted to her current position from the role of Chief Administrative Officer for Lee Physician Group, Home Health and Physician Services, where she was responsible for the overall strategy, operations and growth of the employed physician group, comprised of more than 750 providers.
Under her tenure, Lee Physician Group (LPG) more than tripled in size from 200 to more than 750 providers and strategic specialties have been added including urology, oncology, gastroenterology, orthopedics, and neurology. She transitioned the hospitalist program from disparate groups to a cohesive service line with significant improvements in quality metric performance. The hospitalists have collaborated successfully with nursing to institute nurse and physician rounding and have expanded their coverage to Lee Health’s Coconut Point observation unit, skilled nursing facilities and Complex Care Center at Lee Memorial Hospital.
Fay’s leadership also includes the expansion of Lee Behavioral Health outpatient and inpatient services resulting in a 300% increase in visit volume. She also led the turnaround of Lee Home Health, increasing the average daily census by more than 30 percent, improving the financial performance by cutting losses in half and approaching break-even, and improving their quality Medicare rating to 4.0 stars.
Before joining Lee Health, Fay worked as the chief operating officer for Bon Secours Medical Group in Richmond, VA. She also worked as the chief operating officer for Providence Physician Services in Spokane, WA, and was the director of physician services at Concord Hospital in Concord, N.H.
Fay is certified by the American College of Medical Practice Executives and is a member of the National Medical Group Management Association. She served as a board member for the Fort Myers Beach Chamber of Commerce and completed the Leadership Lee County program for the Chamber of Southwest Florida.
She earned a bachelor’s degree in Business Management and a master’s degree in Health Administration from the University of New Hampshire, Durham, N.H.