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We understand that receiving two separate bills for the same visit can be confusing. Our billing formats are required to follow federal and insurer guidelines, based on how the location of service is defined. Sometimes this results in two separate claims being filed for the same service.

Have questions? We’re here to help you make sense of it all. Click here for help in understanding your bill.

Did You Know? Lee Health Now Offers Bill Pay by Text and MyChart

Lee Health is sending bill pay text messages to patients, making it easier than ever to manage and pay your medical bills. Payments can be made quickly and securely using Apple Pay or Google Pay directly through your MyChart account.

Click here to see an example of the new bill pay text messages patients are receiving.
Click here for another example that walks through the payment process via text.

Please note: These billing text messages will never ask for personal information beyond your first and last name. Patients can manage how they receive billing notifications (emails, texts or MyChart app notifications) by updating their Communication Preferences in MyChart or by speaking with a Lee Health staff member who can assist.

Check Your Coverage

Whether you have a plan from the federal market place or private health insurance, we've got tools to help you check your coverage at Lee Health.

CHECK COVERAGE
Table of Federal Market Place Exchange Plan Comparison Chart

Billing Resources

A collection of pages that help inform patients about billing resources at Lee Health. Click bellow for help understanding your bill, or check out the rest of our helpful content.

Understanding Your Bill
Financial Assistance
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Estimates & Costs
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Insurance Help
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Understanding Your Bill

Frequently Asked Questions on Billing Resources

There are several reasons why you may receive two separate bills, including provider-based billing at specific Lee Health clinics.  

We’re committed to doing what’s right for our patients, providing the same high-quality care while clearly outlining how it’s billed. Find out more about why this happens and how your bill is structured by clicking here.

With a MyChart account, you'll have access a number of features that help you understand and pay your bill with Lee Health. Some notable actions you can take with a MyChart account are listed here:

  • View and print your statements
  • Make payments
  • Create a payment plan with recurring automatic account deductions
  • Sign up for paperless billing
  • Receive notifications when new statements are available, and payments are due
  • Send and receive responses to your billing questions
  • Submit a financial assistance form
  • Request estimates for services and procedures

Patients can get immediate self estimates thorugh MyChart or request an assisted estimate. An assisted estimate must be requested in writing or by phone and is provided within 7 days.

We understand that not all patients have insurance or the same financial circumstances. We have a variety of discount programs, payment options, and specialists who can work with you one-on-one to understand your bill, your insurance coverage, and the assistance you may qualify for.

Learn about Lee Health's Financial Assistance Policy and how to apply for it.

Payment options are available for those unable to pay their bill in full. Our specialists willl work with you to find the best payment plan for you. Discounts may also be offed on a sliding scale based on income.

Click here for more information on payment options.

We have content dedicated to helping patients understand the billing process like a patient billing glossary and a more in-depth billing FAQ.

We have a dedicated price transparency page. There users can find machine readable files provided in accordance with federal guidelines related to price transparency.

Go to Price Transparency

Additionally, FloridaHealthFinder hosts tools that allow you to see data on hospital pricing and performance from the Agency for Health Care Administration.

Go to FloridaHealthFinder

GET MYCHART SUPPORT

Forget your password or MyChart ID? This page can help you recover your account.

FIND FINANCIAL FORMS

Financial forms and brochures are hosted on leehealth.org in English and Spanish. A selection are available in Haitian Creole and German.

Contact Patient Billing