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Your Virtual Guide to the Right Care

Our easy-to-use symptom checker provides guidance on the appropriate care options for your condition.

Check Symptoms

Common Symptom Guide

Use the following guide to choose the right care option for you or your loved ones.

In-Person Care

Primary & Specialty Care

Virtual Care

Lee Telehealth Video Visits & e-Visits

Urgent Care

Lee Convenient Care & Dispatch Health

Emergency Care

Severe Illness & Injury

Symptoms & Conditions
In-Person Care

Primary & Specialty Care
Virtual Care

Lee Telehealth Video Visits & e-Visits
Urgent Care

Lee Convenient Care & Dispatch Health
Emergency Care

Severe Illness & Injury
Allergic reactions (mild-to-moderate) Yes Yes Yes No
Allergic reactions (severe) No No No Yes
Allergies or hay fever Yes Yes Yes No
Annual physical Yes No No No
Asthma (mild-to-moderate) Yes Yes Yes No
Asthma (severe) No No No Yes
Broken bone or fracture No No Yes Yes
Burns (mild-to-moderate) Yes Yes Yes No
Burns (severe) No No No Yes
Chest pain No No No Yes
Cold, cough, and flu Yes Yes Yes No
Cuts or lacerations Yes Yes Yes No
Cuts or wounds with major bleeding No No No Yes
Diarrhea Yes Yes Yes No
Dizziness or vertigo Yes Yes Yes No
Fainting or passing out No No No Yes
Fever (mild-to-moderate) Yes Yes Yes No
Fever (severe) No No No Yes
Head injury/trauma No No No Yes
Headache or migraine (mild-to-moderate) Yes Yes Yes No
Headache or migraine (severe) No No No Yes
Possible drug or alcohol overdose No No No Yes
Shortness of breath/difficulty breathing No No Yes Yes
Sinus pain or other sinus issues Yes Yes Yes No
Skin or nail problems (including rash, bump, or itching) Yes Yes Yes No
Stomach pain (mild, vomiting, loose stools) Yes Yes Yes No
Stomach pain (severe) No No No Yes
Stroke symptoms (facial drooping, arm weakness, or speech difficulty) No No No Yes
Urinary tract infection (UTI) or bladder infection Yes Yes Yes No

Didn't see your symptom or condition? Try searching for it in our symptom checker.

Frequently Asked Questions

Have questions about the best care option for your needs? See our FAQs below to learn more about our care options.

 In-person care refers to traditional appointments where you physically visit a provider's office, clinic, or hospital for an examination, consultation, or treatment. In-person care is best for situations requiring one-on-one interactions like physical examinations, vaccinations, lab tests, or immediate medical attention. At Lee Health we have locations across Southwest Florida that allow our patients easy access to care. Learn more and discover our different care locations here. 

Virtual care or telemedicine allows you to consult with a healthcare provider remotely, using video calls, phone calls, or secure messaging. Virtual care is ideal for non-urgent issues, routine check-ups, medication management, and consultations where physical presence is not necessary. Lee Health offers multiple ways of connecting with your provider virtually for convenience and accessibility.

Lee Telehealth e-Visits is an asynchronous messaging telemedicine service that doesn't require appointments or real-time communication. Patients answer questions about their symptoms at their own pace and receive a treatment plan within hours. Lee Telehealth Video Visits is a traditional telemedicine service that provides live video consultations, either as a scheduled appointment with your primary care provider or on-demand with a healthcare provider. Learn more about the different telemedicine and virtual care options offered at Lee Health here.

Lee Health Convenient Care is a good choice for medical issues that need prompt attention but are not emergencies. Lee Health Convenient Cares offer treatment for common illnesses, including allergies, cold and flu, ear infections, labs, TB tests, IVs, EKGs, respiratory Illness, skin ailments, strep throat, and urinary tract infections. Each site is equipped with X-ray capabilities for fractures and broken bones (not protruding through the skin). Click here to view our current convenient care wait times. 

Emergency care is for life-threatening or severe medical situations like heart attacks, strokes, severe injuries, and acute illnesses. It is crucial to utilize emergency care when faced with critical conditions that require immediate medical attention to prevent further harm or save a life. Emergency care is available 24/7 at all Lee Health Hospitals and our teams are trained to handle critical cases. Call 911 or go to the nearest emergency room immediately in these cases. 

The right choice depends on how serious and urgent your medical concern is. If you're unsure, a good first step is to use our care navigation tool by describing your symptoms. Often, virtual healthcare or reaching out to your primary care provider for advice is the best option in many cases.

Insurance policies may vary in their coverage of virtual, urgent, and emergency care services. We understand insurance is complicated, so we try to help patients by billing private insurance, including Medicare and Medicaid, for treatment and services we provide automatically, and by deducting payments we receive from them and applying negotiated discounts before sending patient bills. Learn more about billing and insurance at Lee Health here.