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Telemedicine: Which Option is Best for You?

Health Hub

Modern telemedicine services offer you a simple, secure and easy way to meet with primary or specialty healthcare providers from wherever you are—home, office, car, hospital bed, everywhere—using a smart phone, tablet, or computer.

You receive the same level of compassionate, exceptional healthcare that you would expect during an actual office or outpatient visit, or bedside visit in the hospital. That means conversation with a doctor about health concerns, tests, and prescriptions – but it also means dedicated time so you and your doctor can work together to develop a long-term care plan that focuses on disease prevention.

Telemedicine options 

Telemedicine is a catch-all term for our virtual visit services. Lee Health offers two types of online visits based on your needs. Lee TeleHealth is available 24/7, seven days a week, to connect you with a doctor or provider for urgent care needs. These are visits that are NOT emergencies.

We also have MyChart for new and established Lee Health patients. This service allows you to make an appointment with your doctor or provider – think of it as a substitute for regular checkups, medication refills, everyday ailments or concerns, wellness visits, and other appointments that are NOT emergencies.

Whichever option you choose to connect with your doctor, your sessions are:

  • Personal (one-on-one, in real time)
  • Private (it’s just you and your doctor)
  • Secure (Lee Health’s telemedicine services use encryption to keep your information private and safe)
  • HIPAA-compliant (privacy about you and your condition)

Virtual video visits

Video visits are virtual “face-to-face” visits with your doctor, who will appear on the screen of your laptop, tablet, or smart phone. Doctors and other providers are trained to evaluate conditions this way through observations and questions. They can also order tests and use technology to check your vital signs.

Telephone consultations

If you’d rather talk to your doctor without being on camera, a regular phone call works just fine!

Need to see someone ASAP?

Don’t have a primary care doctor or can’t get an immediate appointment with yours? Don’t have a scheduled appointment and need to see someone right away because you don’t feel well, have a minor injury, or can’t leave the house? Lee TeleHealth is your answer for urgent care visits. Log-on for video chat or phone chat. It’s your choice!


MyChart lets Lee Health patients access their medical information all in one place. It’s easy, safe, and secure. MyChart visits are perfect for simple checkups and non-urgent care check-ins with your doctor.

If you have a MyChart account, you can do the following and more from your computer, tablet or smart phone:

  • Make an appointment for a video visit or telephone consultation with your doctor
  • MyChart is your online resource for non-urgent care and non-emergencies
  • Send a confidential message to your medical care team
  • Video chat
  • Get online diagnosis and treatment
  • Arrange to follow up with a doctor in person, depending on the level of care you need

If you don’t have a MyChart account, you can sign up for one only if you have been seen by a Lee Health provider and have a Lee Health medical record.

Signup is easy and fast. To register for a new MyChart account on your computer, go here. For your table or smartphone, you’ll need the MyChart app, which Apple users can get here and Android users here.

Telemedicine connects hospital patients with loved ones

We know having loved ones at your bedside matters, especially during times when visits are restricted for patient safety reasons. Lee Health has devoted its considerable technological expertise in our telemedicine services because we're devoted to you.

For patients who don’t have smart devices to connect with their loved ones, Lee Health hospitals offers iPads to do exactly that! With a little help from one of our staff members, patients can video chat with family and friends.

Telemedicine ensures your safety in the hospital

If you have to visit the emergency department (ED) or are admitted to the hospital, we’re taking care of your safety first and foremost. Lee Health uses telemedicine as one of many ways to ensure the safety of your health.

In our emergency departments, ED physicians and staff use telemedicine to minimize exposure as they virtually communicate with patients. This helps us make sure we take the proper precautions and get you the right treatment.

In the hospitals, when our hospitalists and specialists conduct “virtual rounds” on patients with suspected or positive COVID-19, they use telemedicine. Our providers are able to talk with patients, use a stethoscope to virtually listen to their lungs, heart and abdomen, and consult with them and case nurses to develop treatment plans.

Fast, Friendly Help When You Need It

  • Telemedicine

    Use your phone, computer, or tablet to visit with a doctor for a variety of quick and easy treatments.