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Pediatric ED FAQs

What should a caregiver bring to the ED?

Caregivers should bring an updated medication list or the pill bottles to our department as well as medical insurance cards. A parent needs some form of identification. Foster parents or other caregivers for a non-biological child will need guardianship papers so they have the ability to sign consent forms and act as medical power of attorney for a patient.

Will I understand my Emergency Department bill?

We know that hospital and health care bills can be confusing. But discharge experts will connect your family to our billing specialists, who can make your bills easier to understand. This team will guide you through managing your payment options.

We also have lots of programs to help make payment more manageable, including discounts for low-income patients and for prompt payment. We have insurance experts who can answer all of your questions.

What if I don’t have health insurance?

Golisano Children’s Hospital wants you to know one thing: We will treat any sick child even if the family does not have health insurance. Families without health insurance for their child can take part in the Florida KidCare program, which is high quality, low-cost insurance from the state of Florida. KidCare specialists are onsite to help your family in its time of need.

Are there translators available?

We have several different ways to communicate with those who do not speak English: Onsite translation experts, special translation phone and video services, as well as Emergency Department staff who are certified medical translators.

Are there phones available to use?

We do have the ability to plug a phone into each of the patient rooms for those parents/caregivers who need to use their cell phones.

Are restrooms easy to access?

There are restrooms in the Emergency Department waiting room and three public restrooms inside the department.

How easy is it to park?

Parking is free for all patients, families, and visitors who visit the department. Signs and lights will guide you up a ramp to the second floor parking garage off Bass Road.

How long will my visit take?

Emergency service depends on the severity of the illness or condition, but our goal is to move children through assessment and treatment and have them back home with their families as quickly as possible.

Are families allowed to have privacy?

Of course! Families have access to a special “Quiet Room,” where they can meet and talk with one another or with physicians or chaplains. They can also use a chapel, which is open 24 hours a day, seven days a week.

Can I keep my cell phone and other personal belongings?

Yes! Please remember that the hospital is not responsible for any lost or stolen personal items while you are here. We encourage you to only bring the most essential of personal items to the Emergency Department.