Pediatric ED: What to Expect
Children and their families enter the Emergency Department on the second floor of Golisano Children’s Hospital by driving up a short ramp to a special parking zone.
You can access this zone off Bass Road.
A registered nurse and official registrar will greet the patient and their family at the intake desk and gather important information: Your child’s name and age, symptoms, medical history, and anything else a parent or caregiver feels is relevant.
This information ensures your child gets in the right bed and receives the appropriate level of care as quickly as possible.
Next up is the LEAN Care track, which is a faster way for us to evaluate your child. This system, which started in May, has decreased the time it takes for your child to see a doctor by 50 percent.
Your child follows a path to one of several specialty rooms for procedures and treatment. The decorations and unique features along the way will add to your comfort, and the staff’s training in how to relay important information will help reduce stress.
Children with life-threatening conditions are treated first. But our goal is for every patient to have a wait time of less than 20 minutes.
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