Lee Health Specialty Pharmacy
Your specialty pharmacy needs are personal to us. So we make sure to work directly with your care team — and with you. You will have direct, one on one contact with our caring and highly trained pharmacists. Our exceptional staff will discuss your treatment plan, provide education on medication, and help improve your health.
We provide services for numerous medical conditions including cancer, irritable bowel, infectious disease, hepatitis C, multiple sclerosis, rheumatoid arthritis and more.
Speaker 1: Lee Health Specialty Pharmacy was opened in March of 2020. The purpose of Lee Health Specialty Pharmacy was to address the needs of our patients in regards to specialty pharmaceuticals.
We're proud to be able to provide this outstanding service to our patients throughout Lee Health. So whether it's a patient with rheumatoid arthritis, or patient with a dermatologic conditions, or cardiac condition, to make sure that they're in the right cardiac health, our purpose is to help access these pharmaceuticals, educate the patient on the use of these pharmaceuticals. Optimizing that patient outcome through that interdisciplinary medication management effort is really what we're all about.
The Specialty Pharmacy provided by Lee Health is designed to attain the drugs that are particularly difficult to access or to afford on the part of our patients and we allow that process to go seamlessly, such that our patients receive those therapies. Although many of our patients receive some of their specialty pharmacy therapies primarily paid through their insurance, there are often high cost co-payments required on the part of the patient, to receive these therapies.
Our Lee Health Specialty Pharmacy can help the patients access coupons and co-pay cards, as well as foundation grants, to potentially be able to pay for the high cost of co-payments for their medications.
Our goal in meeting the patient satisfaction standard is extremely important to us. We want to make sure that the patient's standards are met and exceeded. We've recently had some results, and net promoter score, that indicate that our Lee Health Specialty Pharmacy is meeting and exceeding the national standards for patient care delivery.
The survey indicates that we are at the top level of performance in regards to patient satisfaction, but what's more important is that we focus on the next patient, which might be you, to bring that patient in to a high level of satisfaction. So we appreciate the ratings of our past patients. We're proud of those but we're looking forward to serving the next patient in Lee Health Specialty Pharmacy.
They need us. We're there for them. That's why those patient satisfaction scores are so important. We're here to serve that patient and make things right, so they get the right therapy, so they can improve their life.
- We have the specialized expertise to help get your prescriptions covered and approved by your insurance and find financial assistance.
Coordinate prescription refills and renewals
- We will call to remind you that your prescription is due, so you won’t miss a refill.
Mail delivery option for prescriptions
- We ship medications in secure packaging right to your door at no additional cost.
Initial medication counseling and education
- We can discuss new specialty prescription with you before you take the medication.
Periodic assessments and interventions
- We can help you monitor the effectiveness and safety of your medications and adjust as needed.
Access to clinical pharmacists
- We have a pharmacist available 24/7 to help handle any side effects and answer any questions or concerns.
24/7 Telephone Support
Clinically trained personnel are available 24 hours a day, 7 days a week, including holidays and weekends. Our after-hours clinicians are available to assist you with urgent clinical questions.
When to Contact Us:
- When you need to place an order
- When you need to fill a prescription, including refills
- You have questions or concerns about your medication and/or status of medication
- When you have questions or concerns regarding equipment provided
- You suspect a reaction or allergy to your medication
- You may be experiencing a medication side effect
- A change has occurred in your medication use
- Your contact information or delivery address has changed
- Your insurance information or payment source has changed
- To check the status of your order, discuss an order delay or reschedule your delivery
- To receive claims-related information
OPEN WITH UPBEAT MUSIC UNDERNEATH THROUGHOUT
OPEN GRAPHIC: LEE HEALTH SPECIALTY PHARMACY
TRT: 2-3 MINUTES
SUPERS: Dakota Freudenberg Clinical Pharmacist, Mindy Roselli clinical pharmacist for adult neurology, pediatric neurology and pediatric oncology, Sheila Hernandez specialty pharmacy lesion, Steven Springle specialty pharmacy lesion, Fredrick Campogni clinical pharmacist central pharmacy operations
CLOSING GRAPHIC: Match text on the handout where it mentions their hours
DF:35 My name is Dakota Freudenberg and I am a specialty clinical pharmacist at Lee Health. I work primarily in the oncology clinic, seeing patients on an outpatient basis with our providers. I provide education to patients face to face, also via phone and I also work directly with the providers to make sure they can obtain the medications that are best for this patient clinically and at an affordable level.
DF :36 Specialty pharmacy services are integrated within Lee Health system to be the bridge between patients getting their medications and providers writing for their medications, so we are integrated in the clinics and we see patients from the beginning when they have a medication prescribed to them and we help to make sure we can get the medications, get it affordable for the patient, get it to their house, and then monitor the medication clinically to make sure the medication is working and safe for them.
SH 2:01 Hi, my name is Sheila Hernandez, I’m a specialty pharmacy lesion and for Lee Health I help out the rheumatology office with the providers to help you get your medications that are not covered by your insurance.
SH 6:59 a lot of the times it happens where they get prescribed these medications where they are a bit new and very expensive, most of the times, don’t want to cover it and when they do cover it, it’s still a high copay and the patients just can’t afford it.
SH 9:39 Then I let them know that there is this application that I could do for them and get it approved and if they do get approved it could be a lower copay or no copay at all and they get very happy when they hear that. (CUT out the BOLD.)
SS :23 Hi my name is Steven. I’m a specialty pharmacy lesson. BUTTED TO SS 5:40 one thing we do here at the specialty pharmacy is we make it as easy as possible in obtaining their medication, and that includes scheduling delivery of the medication to them. We do check in with them every moth to make sure that the medication is working and how much they have left to best coordinate the next delivery.
MR :28 Hi, I’m Mindy Roselli and I’m a clinical pharmacist for adult neurology, pediatric neurology, and pediatric hematology oncology.
MR 5:46 a lot of what I do in my pediatric clinics is work with parents of children with epilepsy, and these kids are on multiple medications. They are growing quickly; they can’t communicate if there’s a side effect. Sometimes they have hundreds or 500 seizures a day, so it’s really important that we get the medications right so what we can reduce the amount of seizures for them.
FC :34 Hi my name is Fredrick Campogni I’m a clinical pharmacist at central pharmacy operations here at Lee Health specialty pharmacy. BUTTED TO 1:01 one of my biggest passions I have here is to be a patient advocate and overall realm of things.
FC 1:25 we have certain rare diseases that we deal with where we go the extra mile to work with manufactures around the United States to get patients access to those medications. CUT it can be challenging at times, but the amount of gratitude and passion you get from your patients at the end of the day is really rewarding.
DF 5:12 it’s rewarding for us as pharmacists but I think it really is helpful for patients. I’ve had many patients very appreciative that someone took the time to come in, explain their medication to them, make sure that they follow up the next day, and really make sure that their care is personalized for them.
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