Specialty Pharmacy Important Information
Patient Management Program
Specialty pharmacy patients are automatically enrolled in our therapy-specific patient management program. Our team of trained clinicians will provide you with continuous clinical evaluation, ongoing health monitoring, assessment of educational needs and management of your medication use.
This program is free, and your participation is completely voluntary. If you wish to opt out of the program, please call and speak to a specialty pharmacy team member.
The patient management program provides benefits such as managing side effects, increasing compliance with drug therapies and overall improvement of health when you are willing to follow your treatment plan.
Financial Information
Before your care begins, a staff member will inform you of your out-of-pocket costs such as deductibles, copays, and coinsurance.
We will submit claims to your health insurance carrier. If your claim is denied, a staff member will notify you so that we can work together to resolve the issue.
We will notify you if we are an out-of-network pharmacy and will provide you with the cash price of the medication upon request.
Our team has access to financial assistance programs to address financial barriers to starting your medication. These programs include discount coupons from drug manufacturers and assistance from various disease management foundations. We will assist you with enrollment into such programs, when available.
Filling a Prescription, Including Refills
Your physician can send us your prescription, or you can provide it to us in person or through the mail.
You will be contacted by a team member 5-7 days before your refill date. If you would like to contact us for a refill, you can call us and speak to a pharmacy team member to process your refill request.
Prescription Transfers
If our pharmacy can no longer service your medication, a pharmacist will transfer your prescription to another pharmacy. We will inform you of this transfer of care.
Please call us if you would like to receive your medications from another pharmacy. We will assist you in transferring your prescription to the appropriate pharmacy of your choice.
Drug Substitution
Our pharmacy strives to find the most cost-efficient option for you. Occasionally, substituting a brand name medication with a generic medication is financially beneficial. This could occur due to insurance carrier preference or to reduce your co-pay.
If a substitution needs to be made, a member of the specialty pharmacy staff will contact you before shipping the medication to inform you of the substitution. When available, our pharmacy will default to generic to save you money. We will use brand name medication at you or your prescriber’s request.
Proper Disposal of Sharps
Place all needles, syringes, and other sharp objects into a sharps container. This will be provided by the pharmacy if you are prescribed an injectable medication. For more information, click here.
Proper Disposal of Unused Medications
For instructions on how to properly dispose of unused medications, check with your local waste collection service. You can also check the following websites for additional information:
Drug Recalls
If your medication is recalled, the specialty pharmacy will contact you with further instructions as directed by the FDA or drug manufacturer.
Accessing Medications During an Emergency or Disaster
In the event of an emergency and/or disaster in your area, please contact our pharmacy to instruct us on how to deliver your medication.
If the pharmacy may be impacted by an emergency or disaster, we will contact you to discuss possible transfer of your medications to ensure your therapy is not interrupted.
Medication
Store medications and poisons in childproof containers and out of reach. Keep all hazardous materials and liquids out of the reach of children. Contact a pharmacist directly if you would like instructions how to properly dispose of a hazardous material/medication
IMPORTANT INFORMATION
- Know your local poison control number or dial 1-800-222-1222
- All medication should be labeled clearly and left in original containers. If you need non-safety caps, please let our pharmacy team know.
- Do not give or take medication that were prescribed for other people.
- When taking or giving medication, read the label and measure doses carefully. Know the side effects of the medication you are taking.
- Throw away outdated medication by mixing medications with dirt, cat litter, or used coffee grounds. Place mixture in a container such as a sealed plastic bag and place in trash.
Medication Issues and Concerns
Please contact the pharmacy as soon as possible to report suspected medication issues including (but not limited to): counterfeit medication, errors, adverse drug events, etc.
We want you to be completely satisfied with the care we provide. If you or your caregiver have concerns, please contact us by phone, email or in writing to discuss your concerns. If you wish to seek further review of concern, you may contact: