We want to hear from you
Family members know their loved one better than anyone. And Lee Health understands that happy, informed patients and families make better decisions about care, treatment, and safety.
Our staff members rely on your feedback, and we support choices patients and families make. Because we believe partnership is essential: Collaboration and communication improves healing. This belief and respect shapes our work and our approach at every turn.
Lee Health is dedicated to:
- Recognizing that each patient and family is unique
- Providing open, honest communication
- Involving patients and families in planning, delivery and evaluation of health care
- Offering a welcoming, supportive environment
- Providing timely and expert care
- Providing access to information and resources
- Listening and honoring your perspectives, choices, and backgrounds
- Sharing accurate, timely, and unbiased information with you
- Offering choices about approaches to care and supporting your decisions
Tell us how we're doing!
Do you have someone on our team you’d like to compliment? Please tell us the facility where you were treated, the name of those who cared for you, and any other details that made your stay a good one! We will happily share your compliment with our staff.
We encourage you to call the guest service manager at the appropriate hospital:
Cape Coral Hospital
Gulf Coast Medical Center
HealthPark Medical Center
Lee Memorial Hospital
Feedback — good or bad — helps us learn, grow, and get better at what we do. Not satisfied with your experience or that of a loved one? Tell us what you think, and we will work hard to resolve the issue.
We ask that you provide a formal, written, or verbal account of a concern affecting you, as a patient, or on behalf of a patient. We address all complaints in a timely, fair and consistent manner and strive to meet the patient’s reasonable expectations of care and service.
You may also register a complaint with the following state agency directly, regardless of whether you use our complaint process. If you have a complaint against a hospital or ambulatory surgical center, file it by phone. Call the Hospital and Outpatient Unit complaint hotline at 1-888-419-3456. You may also write to:Agency For Health Care Administration Hospital and Outpatient Unit 2727 Mahan Drive, Mailstop 31, Tallahassee, FL 32308
If you have a complaint against a physician, call 1-888-419-3456 to request a practitioner complaint form. You also can download the form at the Florida Department of Health website. Or mail your request for the form to:Florida Department of Health Consumer Services Unit 4052 Bald Cypress Way, Bin C-75, Tallahassee, FL 32399-3275
We encourage you to try to resolve issues through the hospital first, but if you have concerns that cannot be resolved, we invite you to contact DNV GL at 866-496-9647 or firstname.lastname@example.org.
Medicare/Medicaid patients with concerns about quality of care or premature discharge can contact:FMQAI (Florida Medical Quality Assurance, Inc.) 5201 W. Kennedy Blvd. Suite 900 Tampa, FL 33609-1812 Phone: 1-800-844-0795