Lee Health is committed to partnering with our community to seek ways to deliver exceptional experiences in the services we provide. We recognize that patients and their families are knowledgeable members of the care team and we want to include their unique perspectives and valuable feedback about their experience at a hospital.
A Patient & Family Advisory Council partner’s patients and families with members of the healthcare team to provide guidance on how to improve the patient and family experience. Patient and family advisors provide a voice that represents patients and their family members who entrust us with their care. They partner with Lee Health physicians, nurses, administrators and team members to help improve the quality of Lee Health’s care for patients and family members.
What works and what doesn’t—it’s the question P-FAC is asking families whose children received medical care at Golisano Children’s Hospital. “They bring to the table the actual experience of being in the shoes of a patient and or a patient’s family member and can tell us things that we can do better and things that are working really well. We value their really important opinion,” said Michele King, a Director Child Advocacy Program with Golisano Children’s Hospital of Southwest Florida.
P-FAC, which stands for parent, family, and advisory council is a new program at Golisano designed to give patients a voice. “So to hear it from their experience really gives us insight into how they feel, how they are being treated, and how they are being cared for,” said King.
Organizers work with nurses, doctors, and hospital administration, to help improve quality, safety, and the overall patient experience. “We want to provide the absolute best care to our patients and families that we can. And sometimes we don’t know what we don’t know, and family members and patients know that best of all,” she said.
Members have already made a few improvements to the Golisano lobbies. “They thought of making murals that look like and “I Spy” version so that the kids could actually actively sit in there and look at the mural, find things, we actually have a puzzle sheet, so those have been installed in four floors,” said King.
Giving families the opportunity to share their story of their time at Golisano—all in hopes of bringing positive change for future patients.
View More Health Matters video segments at LeeHealth.org/Healthmatters/
Lee Health in Fort Myers, FL is the largest network of health care facilities in Southwest Florida and is highly respected for its expertise, innovation and quality of care. For more than 100 years, we’ve been providing our community with personalized preventative health services and primary care to highly specialized care services and robotic assisted surgeries. Lee Health - Caring People. Inspiring Care.
Interested in joining a PFAC?
What do patient and family advisor's do?
If you are a PFAC advisor for Lee Health, you can help us in the following ways
• Share your story. Advisors help by talking about their experiences with members of the Lee Health team and others.
•Participate in discussion groups. Advisors tell us what it’s like to be a patient at Lee Health and help us identify ways we can improve the care and experience we provide.
• Review or help create educational or informational materials. Advisors help review or create materials like forms, health information handouts and discharge instructions. Advisors help us make these materials easier for patients and family members to understand and use.
• Work on short-term projects. We sometimes ask advisors to partner with us in making improvements — for example, helping to plan and design a family resource room.
• Serve on a patient and family advisory council (PFAC). An advisory council discusses and plans changes to improve hospital quality and safety. Members include patients, family members and Lee Health team members.
Patient Advisor Role and Responsibilities
• Commit to serving on a PFAC for 1 – 2 years.
• Wants to help improve quality, safety and the experience Lee Health provides.
• Gives feedback based on his or her own experiences as a patient or family member.
• Helps us plan changes to improve how we care for patients and families.
• Volunteers his or her time (usually at least 1 hour and not more than 4 hours per month).
For more information about becoming an advisor, please: Email us at PFAC@LeeHealth.org.
For more information about becoming an advisor at Golisano Children's Hospital of Southwest Florida call 239-343-6077 or email GolisanoPFAC@LeeHealth.org.